Detail Cantuman

ABSTRACT
Introduction: Assessing the quality of nursing care has become a global health
issue. especially for caregivers and recipients of care in the inpatient
department. Patient satisfaction is one of the indicators to measure quality of
nursing care. This study aimed to identify the differences of patient satisfaction
level in inpatient ward based on socio-demographic characteristics at Siloam
Hospitals Bali.
Methods: This study was cross-sectional design with descriptive comparative
and correlation methods. Patient satisfaction data were collected using the
Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) that
was provided after the patient was discharged. Purposive sampling technique
was used to determine 107 samples. The analytical tests used in this study were
the Spearman correlation test, Mann-Whitney test and Kruskal-Wallis test.
Results: The results of this study showed that there was a significant weak and
negative correlation between the level of satisfaction and age of the patient (p =
0.017; r = -0.231; α <0.05). There were significant differences of patient
satisfaction based on marital status (p = 0.036; α <0.05) and nationality status
(p = 0.001; α <0.05), but there were no differences in patient satisfaction based
on sex (p = 0.276; α <0.05) and education level (p = 0.434; α <0.05).
Conclusion: This study concluded that social demographic characteristics of
patients can influence the satisfaction, but only on age, marital and nationality
status. This showed that inpatients provide good satisfaction evaluations of
nursing care. The optimal nursing care needs to be maintained and improved,
either routine evaluation or sustainable program development.