Detail Cantuman

ABSTRACT
Introduction: Nurse managers in carrying out their duties must have a
variety of competencies, one of which is managerial competencies. A model of
competency for nurse managers will assist them in shaping their roles as
managers in a teaching hospital. This study aims to develop the managerial
competency model for nurse managers at the teaching hospital.
Methods: The research design used in this study was action research. This
research was conducted with 20 nurse managers who work at inpatient wards
of the teaching hospital. Participants were selected by purposive sampling
approach and have accepted to participate in the research. The data were
obtained by using interview through focus groups discussions. The content
analysis method was employed for analyzing the data.
Results: This study found six domains of managerial competencies of nurse
managers: 1) provision of patient care (assignment methods, clinical
excellence, collaborators, patient safety, evidence-based practice), 2) resource
management (personnel management, information and technology
management, equipment management, supplies management), 3) leadership
(commitment, conflict resolution, negotiator, role model, professional mentor,
initiator, motivator), 4) self and staff development (effective communication
skills, interpersonal relationship skills, tridharma function of nurses), 5)
customer and service orientation (team builder, customer service, quality
improvement), and 6) function of preceptorships (basic teaching skills, clinical
skills). These 24 fundamental competencies are rooted in caring foundation.
Conclusion: Nurse managers in teaching hospitals should possess a set of
managerial competencies to perform their optimal roles in order to achieve
the unit goals. This model will provide comprehensive and solid ways for
nurse managers to improve their performance. Therefore, the set of nurse
manager competencies needs to be standardized across the setting.
ARTICLE HISTORY
Received: March 22, 2021
Accepted: April 26, 2021
KEYWORDS
managerial competency; nurse
manager; teaching hospital
CONTACT
Setiawan Setiawan
 setiawan@usu.ac.id
 Faculty of Nursing, Universitas
Sumatera Utara, Indonesia
Cite this as: Setiawan, S., Suza, D. E., & Siregar, F. L. S. (2021). Nurse Mana