Detail Cantuman

ABSTRACT
Patient satisfaction is an indicator of the quality of health services in the hospital, one of the factors that influence patient satisfaction is the waiting time for outpatient services. Based on the initial survey conducted at the Prima Husada Hospital Malang, it was found that the waiting time for outpatient services exceeded the standard, namely (> 60 minutes). This study aims to determine the relationship between service waiting time and patient satisfaction in the Outpatient Installation of Prima Husada Hospital Malang. This study used an observational analytic research design . The population was 195 outpatients using purposive sampling technique. The independent variable in this study is the waiting time for service, while the dependent variable is patient satisfaction. Data collection using a questionnaire sheet. Data processing and data analysis using the Contingency Coefficient statistical test . The results showed p-value = 0.441 (p> 0.05), which means that there is no relationship between service waiting time and patient satisfaction. This shows that patients who visit feel more satisfied with the services and facilities provided even though the time needed to wait is quite long.This shows that a good and friendly history of previous service experiences is a determinant of satisfaction in coming back to the Prima Husada Hospital, so that patients already understand the flow of services starting from registration, examination and taking medication in the outpatient unit